Refund Policy
Last updated: 28 November 2025
This Refund Policy explains when and how refunds are issued for orders placed on groxery.in, operated by Pixel Box.
1. Refund Eligibility
A refund may be issued if:
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the product is damaged or defective upon arrival
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the wrong product is delivered
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the product is expired or unfit for consumption
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order was cancelled before dispatch
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product is unavailable after payment
Refunds will not be issued if:
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the item was opened or used
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damage occurred due to customer mishandling
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customer provided incorrect delivery address
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customer refused delivery without valid reason
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return request was made after the allowed time window
2. Refund Request Timeframe
Refund requests must be submitted within 24 hours of delivery, with supporting photo/video proof.
3. Refund Processing Time
Once your request is approved:
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Refund will be initiated within 3–7 business days
Processing time may vary depending on the payment provider.
4. Refund Method
Refund may be issued through:
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original payment method (UPI, card, etc.)
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store wallet / store credit (if applicable)
5. Partial Refunds
In some cases, a partial refund may be granted if:
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only part of the order is affected
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issue impacts only certain items
6. Non-Refundable Items
No refund for:
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perishable food items that were delivered in proper condition
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items marked “non-returnable”
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discounted / clearance products (unless defective)
7. Failed Delivery & Incorrect Address
If delivery fails due to:
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wrong address provided by customer
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customer unreachable / unavailable
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refusal to accept delivery
Refund may be denied or delivery fee may be deducted.
8. Product Not Received
If you did not receive the product despite marked delivery:
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investigation will be conducted with delivery partner
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refund will be provided only after verification
9. Contact for Refund Requests
For any refund-related queries:
Pixel Box
Email: groxery221@gmail.com
Phone: +91 7006837190
Address: 226 Jawaharnagar, Srinagar, J&K, 190008