Shipping Policy
Last updated: 28 November 2025
This Shipping Policy outlines how orders placed on groxery.in are processed, delivered, and handled. groxery.in is operated by Pixel Box.
1. Delivery Areas
We currently deliver to selected areas within Srinagar and surrounding regions.
Delivery availability may be expanded over time.
2. Delivery Time
Orders are typically delivered within:
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Same day or next day — for local Srinagar deliveries (depending on availability)
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1–5 business days — for other serviceable regions
Delivery times may vary depending on:
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product availability
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courier logistics
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weather conditions
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peak shopping periods
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public holidays
3. Delivery Charges
Shipping fees (if applicable) will be displayed at checkout prior to final payment.
We may occasionally offer:
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free delivery promotions
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minimum purchase-based free delivery
4. Order Confirmation & Tracking
Once an order is placed:
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You will receive an order confirmation via email or SMS.
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If tracking is available, tracking details will be provided.
5. Delivery Attempts
If the customer is unavailable at the time of delivery:
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The delivery agent may attempt re-delivery
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Or contact via call/SMS for rescheduling
Failure to receive the order after multiple attempts may result in cancellation.
6. Packaging
Products are packed securely to prevent damage during transit.
For perishable or fragile items, additional protective packaging may be used.
7. Missing / Damaged / Wrong Items
If your order is:
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damaged
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missing items
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expired
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incorrect
You must report the issue within 24 hours of delivery along with photo/video proof.
8. Address Accuracy
You are responsible for providing a correct and complete delivery address.
We are not responsible for delayed or failed deliveries due to incorrect or incomplete details.
9. Force Majeure
We are not liable for delays caused by events beyond our control, such as:
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natural disasters
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strikes
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lockdowns
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political disturbances
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logistic failures
10. Contact for Shipping Queries
If you have any questions or issues related to delivery:
Pixel Box
Email: groxery221@gmail.com
Phone: +91 7006837190
Address: 226 Jawaharnagar, Srinagar, J&K, 190008